Shipping Policy

Our Business Structure & Shipping Origin
While our company headquarters, MFA Digital Limited, is officially registered in Hong Kong, all our orders are processed, packed, and shipped directly from our main fulfillment facility in Recklinghausen, Germany. This global setup allows us to partner with reliable international logistics providers to ensure fast, secure, and fully tracked delivery to your doorstep.

For fast and convenient delivery, we partner with reliable logistics providers. Every order includes full tracking, so you always know exactly where your package is.

Order Processing & Handling

Order Cut-Off Time: 5:00 PM CET (Central European Time)
Handling Time: 0–1 Business Day (Monday – Friday)
Please note: Orders placed after the cut-off time, over the weekend, or on public holidays will be processed on the next available business day.

International Transit Times & Costs
We are proud to offer Free Standard Shipping to our main international markets. There are no hidden fees or additional customs duties for customers in the USA, UK, CA, and AU. Once dispatched from our German facility, the estimated transit times are:

USA: Free Shipping (6 to 10 Business Days)
United Kingdom: Free Shipping (6 to 10 Business Days)
Canada: Free Shipping (6 to 10 Business Days)
Australia: Free Shipping (6 to 10 Business Days)

Tracking Your Order
Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing your personal tracking number. You can use this number to follow your package's journey directly to your doorstep.

Support & Delivery Guarantee
Your satisfaction is our top priority. Should there ever be a delay in our logistics network, we will proactively notify you via email. If you have any questions regarding your delivery, please contact us at support@orthofabric.com.