Contact Us

We’re here to help! If you have any questions about your order, our products, or need advice on finding the perfect fit, please don't hesitate to reach out. Our team is dedicated to providing you with the best possible support.

Customer Support

Email: support@orthofabric.com
Response Time: We do our best to respond to all inquiries within 24 hours.
Customer Service Phone Number: +49 176 5964 1310

Our Global Business Structure

To ensure high-quality products and efficient logistics for our international customers, we operate across two main locations:

1. Company Headquarters (Administration & Management)

This is our official registered office where our management and administrative teams are located.
MFA Digital Limited Unit B6, 12th Floor, Wing Wah Building No. 677 King’s Road, Quarry Bay, Hong Kong SAR
Corporate Phone: +852 6452 2469

2. European Fulfillment & Return Facility (Logistics)

All orders are dispatched from here, and this is also the address for all physical returns. MC Fulfillment Service (ORTHOFABRIC)
Bochumer Str. 268, 45661 Recklinghausen, Germany
Customer Service Phone Number: +49 176 5964 1310

Returns & Exchanges

To ensure a fast and smooth process, please contact us by email (support@orthofabric.com) before sending any items back.

In many cases (especially regarding sizing issues), we can find a quick, hassle-free resolution without the need for an international return shipment. If a physical return is necessary, please use the German facility address listed above. Our support team will provide you with exact instructions to ensure your refund is processed as quickly as possible.